Maison MOEM Paris

Return and Refund Policy

Thank you for shopping at Maison MOEM Paris.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy :

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to La Moem SAS, 29-31 Boulevard de la Muette 95140 Garges-lès-Gonesse.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Maison MOEM Paris, accessible from « www.maison-moem.com »
  • You means any natural person accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by :

  • By online form. To do this, you must connect to the « www.maison-moem.com » website and go to the order details, from the Order page of the customer account, and inform of your wish to exercise your right of return by filling in the “About order” form.
  • By email : « service-client@maison-moem.com »
  • By phone number : +33 0681853648

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that :

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods have not been used or damaged
  • The Goods must have the receipt or proof of purchase

The following Goods cannot be returned :

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. The return will not give rise to either a refund or an exchange, under the usual conditions, and the returned Goods will be sent back to you as they are.

Regular and on sale priced Goods may be refunded.

Returning Goods

Return costs are free for any Order over 1,500 euros including tax, within the limit of one return per Order. If Your Order and Your return meet this condition, You will receive a prepaid label to print to return the Goods.

For orders below 1500 euros TTC or more than one return per order for orders above 1500 euros TTC,  you are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

La Moem SAS
29-31 Boulevard de la Muette
95140 Garges-lès-Gonesse
France

After informing us of your decision, You will receive an email acknowledging receipt of Your return request and You will follow these instructions to return the Goods.

The procedure for returning your package in good condition :

➢ Carefully pack the item(s) You wish to return or exchange to avoid any damage; place them in their original packaging, if applicable, then in the package in which You received Your Order;

➢ If You received a prepaid return label when validating Your return request, attach the label to the package and close the package securely. If You do not use the return label received, We will not be responsible in the event of theft or loss of the package during transport.

We cannot be held responsible for goods damaged or lost on return. We are unable to issue a refund without actual receipt of the goods or proof of shipment of the package.

Exchange

Goods may be exchanged subject to eligibility for the above Trade-In Conditions.

To proceed with the exchange, please fill in the new size from the “About the order” form.

The exchange of Goods is for the purpose of exchange of size only. For Goods of different colors, please request the refund and place a new Order.

The Goods can only be exchanged once, Goods received after exchange can therefore only be returned and give rise to a refund under the usual conditions.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us :